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What Our Legal Terms Actually Cover

Your account on ab111 app operates under clear terms — covering how we handle your data, what access means in your region, and how wallet transactions like bKash, Nagad, and Rocket are governed.

Account TermsWallet Use PolicyData HandlingRegional EligibilityContact Rights
ab111 app What Our Legal Terms Actually Cover
HOW WE PROTECT YOUR ACCOUNT

Data, Security and Your Account Rights

We store your account data on secured servers and do not share your personal information with third parties outside the scope of your service agreement and applicable law. Your right to request, correct, or delete your data is outlined in the privacy section of our full terms — reachable from your account settings page on mobile or desktop.

Data Retention

We keep your account data for as long as your account is active and for the period required under applicable regulations. You can request deletion once your account is closed.

Cookie Policy

We use session and preference cookies to keep your account logged in and remember your wallet choice. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by OTP verification on login. If you receive an OTP you did not request, contact support immediately through live chat or email.

Request a Change

To update your registered details or request a data correction, go to Account Settings, select Personal Info, and submit the change. Support can assist if the form is unavailable.

REACH OUR LEGAL TEAM

How to Contact Us About Legal Matters

If you have a question about your account terms, want to request a copy of your data, or need to report a policy concern, our support team handles these through the channels below. For data requests specifically, use email so there is a written record of your submission and our response timeline.

Email Support Send legal queries, data requests, or account disputes to our support email. We aim to respond within the timeframe stated in your account agreement.
Live Chat Reach our support team through the live chat inside your account dashboard for general legal and account questions during support hours.
Account Help Centre Your account settings include a Help section where you can submit a formal request, track its status, and access the current version of our terms.

Common Legal Questions From Our Account Holders

These are the questions we see most often about account terms, data rights, and how our legal framework applies to your wallet and access in Bangladesh.

Access depends on your own local law and which regions we support. We do not determine eligibility for you — check your local regulations before opening or using an account.

Email our support team with your account details and a data access request. We will respond within the timeframe set out in your account agreement and local data rules.

We retain your data for the period required by applicable regulations after closure. After that period, we delete it unless a legal obligation requires longer retention.

Yes. Wallet transaction disputes follow the process in your account agreement. Submit the dispute through your account Help section with your transaction reference number.

We notify you via your registered contact — email or SMS — before any material change takes effect. The updated terms are also posted in your account settings immediately on the effective date.

Contact support immediately via live chat or email. State your account ID and describe the concern. We treat data misuse reports as priority tickets under our security policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.